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Five points to create a salon space that makes customers want to come back

お客様に「また来たい」と思わせるサロン空間作り5つのポイント

Creating a salon space is an important element that goes beyond simply being a place for treatment. Here are some specific points to consider when creating a comfortable space that will impress and relax your customers and lead to repeat visits.

1. Why is creating a salon space important?

How salon space impacts customer experience

Customers find value not only in the treatment, but also in the time they spend in the space.

Spatial effects:

  • Enhanced relaxation
  • Providing extraordinary experiences
  • Fostering trust in the salon

The importance of appealing to the five senses

Since humans obtain information through their five senses, the following elements are important:

Important sensations in the salon:

  • Visual : interior design, cleanliness
  • Auditory : BGM, ambient sounds
  • Olfactory : aroma, air quality
  • Touch : the texture of furniture, the feel of towels

Commonalities among spaces that make customers want to return

Five key points:

  1. Cleanliness

    • Well-organized environment
    • Hygienic and safe space
  2. Ensuring privacy

    • Consideration to avoid being distracted by other customers' gazes
    • Relaxed environment for treatment
  3. Conceptual consistency

    • Unifying services and brand image
    • Immersion in a consistent worldview
  4. Consideration for the five senses

    • Visual beauty
    • Pleasant scents and music
    • Soft material
  5. Functionality and flow

    • Smooth staff movement
    • Stress-free customer travel

2. Basic principles for a comfortable salon space

How to reflect your salon concept in your space design

The concept is clearly defined and broken down into the following elements:

Conceptual elements:

  • Color : Color scheme tailored to the target audience
  • Material : Texture suited to the service image
  • Furniture : Conceptual design
  • Accessories : Items that create a unique worldview

Example: "A hideaway to escape the hustle and bustle of the city"

  • Calm earth tones
  • Made with natural materials such as wood and stone
  • Indirect lighting creates a soft glow
  • Choose simple, high-quality furniture

Spatial design that expresses cleanliness and hygiene management

Visual cleanliness:

  • Bright colors (white, light gray, pale tones)
  • Selecting materials that are less likely to show dirt
  • Organized storage space

Practical hygiene measures:

  • Easy-to-clean materials (tile, vinyl floors, etc.)
  • Introducing air purifiers and ventilation systems
  • Maintaining fresh air

Space design that protects privacy

Tips for increasing privacy:

  1. Visual occlusion

    • Introduction of completely private rooms (ideal)
    • High partition
    • Use of movable screens
  2. Acoustic measures

    • Use of soundproofing materials
    • BGM volume adjustment
    • Introducing white noise
  3. Consideration of traffic flow

    • Designed to avoid contact between customers
    • Private flow from the entrance to the treatment room

3. Interior design points that attract customers

Relaxing colours

Effective colors:

  • Earth tones

    • Beige, brown, off-white
    • Creating a connection with nature
    • Providing peace and calm
  • Pastel colors

    • Lavender, mint green, pale blue
    • Cleanliness and peace of mind
    • A gentle and calm impression

Color combination tips:

  • Create a sense of unity throughout
  • Use accent colors sparingly
  • Make changes without changing the tone

Effective use of lighting

Lighting is the most important factor in determining the ambiance of your salon.

Key points for lighting planning:

  1. Extensive use of indirect lighting

    • Reflection of light on walls and ceilings
    • Soft and uniform brightness
    • Creating a calm atmosphere
  2. Utilizing the dimming function

    • Brightness adjustment according to the time of day
    • Adjust the illumination to suit the treatment
    • Meeting customer needs
  3. Color Temperature Selection

    • Warm white (incandescent color) as the base
    • A warm and relaxing space
    • Creating a comfortable atmosphere
  4. Incorporating natural light

    • Open impression during the day
    • Effective use of light from windows

Selecting materials and furniture that create a sense of luxury and comfort

Utilizing natural materials:

  • wood

    • Solid wood flooring
    • Creates a warm and profound feeling
    • Changes over time are also one of the charms
  • stone

    • Stone-clad wall
    • Natural beauty and durability
    • Expression of quality
  • natural fibers

    • Linen, cotton, wool
    • Excellent feel on the skin
    • Excellent moisture absorption and breathability

Tips for choosing furniture:

  • Ergonomic design
  • Designed to be comfortable even when used for long periods of time
  • Combining design and functionality
  • Emphasis on comfort and ease of use

The effects of houseplants and artwork

Use of houseplants:

  • Adding life and greenery to your space
  • Providing visual comfort
  • Air purification effect
  • Biophilic design in practice

How to choose an artwork:

  • Works that match the salon concept
  • Elements that impress customers
  • Visual representation of the brand image
  • Seasonal changes create a fresh feel

The effects of scents and background music

Use of aroma:

Effective essential oils:

  • Lavender : Relaxing
  • Bergamot : Mood stability
  • Sandalwood : Deeply soothing

Precautions when using:

  • Keep the scent intensity to a minimum
  • Avoid strong scents that some people may not like.
  • Diffuser for even diffusion

How to choose background music:

Recommended genres:

  • Healing Music
  • Natural sounds (river murmuring, birds chirping)
  • Quiet Jazz

Volume and usage points:

  • Volume that does not interfere with conversation or treatment
  • Use according to the purpose of the space
  • Strengthening of brand image

4. Success stories by salon type

Creating an extraordinary atmosphere in beauty salons

Four key elements:

  1. Extraordinary feeling
  2. Luxury
  3. Healing
  4. privacy

Characteristics of success stories:

  • Dark, calming colors
  • A mysterious space created by indirect lighting
  • Consideration for the five senses through the sounds of water and aromas
  • Completely private rooms and soundproofing measures
  • Treatment bed with heating function
  • Use of high-quality linen

Creating a comfortable space in the beauty salon

The three essential elements need to be balanced:

  1. sense of openness
  2. Functionality
  3. Relaxed feeling

Practical example:

  • Designed to allow plenty of natural light
  • Semi-transparent partitions ensure privacy
  • The shampoo booth is dimmed to create a special feeling.
  • Comfortable waiting areas
  • Storage that combines functionality and warmth

Nail and eyelash salon points

Three key elements to consider:

  1. Cleanliness
  2. Cute and sophisticated atmosphere
  3. Functionality

Effective efforts:

  • A bright space with a white base
  • Use pastel color accents
  • Spacious seating arrangement
  • Consideration for comfortable treatment positions
  • Installation of a space for touching up makeup
  • Organized storage of tools

5. Cautions and common mistakes

Tips for achieving your dreams on a budget

Effective budget allocation:

  1. Clarifying priorities

    • Focused investment on elements directly linked to customer experience
    • Comfort in the treatment room is our top priority
    • Creating a waiting room atmosphere
  2. Smart investment strategies

    • High quality parts that customers come into direct contact with
    • Wallpaper and decorations are DIY and low-cost.
    • Utilizing vacant properties
    • Use of second-hand goods and outlets
  3. Gradual Upgrade

    • Start with the minimum necessary equipment
    • Invest in higher quality facilities once customer numbers stabilize
    • Planned improvement schedule

Legal and regulatory considerations

Key legal requirements:

  1. fire service law

    • Fire resistance of interior materials
    • Installation of fire extinguishing equipment
    • Securing evacuation routes
  2. Building Standards Law

    • Ensuring structural safety
    • Installation of ventilation equipment
    • Compliance with lighting standards
    • Building confirmation application when changing use
  3. Barrier-Free Act

    • Eliminating steps
    • Installation of handrails
    • Adequate toilet size

How to respond:

  • Prior consultation with the local government
  • Obtaining advice from architects and other experts
  • Consider legal requirements during the planning stage

summary

Creating a salon space that makes customers want to come back is an important management strategy.

Key points for success:

  • Consistent design based on a concept
  • Cleanliness and privacy
  • A harmony of elements that appeal to the five senses
  • Effective investment within your budget
  • Compliance with legal requirements

To make the time your customers spend at your salon an irreplaceable experience, create a space that pays attention to every detail. This will surely lead to many impressive experiences and repeat customers.


*This guide is intended to provide general information. For specific design and legal requirements, please consult an expert.

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