A.
[Credit card payment]
The "statement of charges" issued by the card company will serve as a receipt.

You can also download an electronic receipt from your My Page.

[Bank transfer]
Please use the "transfer details" or "withdrawal details" issued by the financial institution at the time of transfer as a receipt.

*In either case, electronic receipts may not be recognized as official receipts under tax law. Please check with your accountant or tax accountant if necessary.

A. Normally, we ship within 1 to 3 business days after confirming your order (excluding Saturdays, Sundays, public holidays, summer holidays, and the New Year holidays).

Depending on the product, it may take some time, and we will contact you separately if the product is out of stock, out of stock at the manufacturer, or discontinued.

A. An error may occur if the security code is not entered or is entered incorrectly. The security code is a 3- or 4-digit number printed on the signature panel on the back of the card. Please check it again.

A. We apologize for the inconvenience, but we ask that you cover the bank transfer fee.

A.
An error may occur if the security code is not entered or is entered incorrectly.

The security code is a 3 or 4 digit number printed on the signature panel on the back of your card. Please check it again.

A.The following are possible causes:

•Emails from @bipro.jp are blocked by domain-specific receiving settings. •They are automatically sorted into the spam folder.

Please review your email settings and check your spam folder.

A.購入したい商品を「カートに追加」し、赤枠の「決済に進む」をクリックしてください。
その後、お支払い方法を選択し、青枠の「今すぐ支払う」をクリックすると、注文が完了します。

A.クレジットカード決済、銀行振込、GooglePay、ApplePay、コンビニ決済がご利用可能です。

A.セキュリティコードの未入力、または入力ミスが原因でエラーになる場合があります。セキュリティコードは、カード裏面の署名欄に記載されている3桁または4桁の数字です。今一度ご確認ください。

A.ご注文確定後、「ご注文確認メール」を自動配信しております。
当該メール内に銀行振込先口座情報を記載しておりますので、ご確認のうえお手続きをお願いいたします。
あわせて、下記にも振込先情報を記載いたします。

【振込先口座情報】
金融機関名：楽天銀行（0036）
支店名：第四営業支店（254）
口座種別：普通
口座番号：7200970
口座名義：Great Work株式会社
口座名義（カナ）：グレートワーク（カ

A.大変恐縮ですが、振込手数料はお客様負担でお願いしております。

A.カート画面「決済に進む」ボタンの上部にある「ポイントを使う」ボタンからポイントをご利用いただけます。
使用したいポイント数を入力し、ボタンを押すとポイントが適用されます。

A.マイアカウントページにて確認いただけます。ページ下部の「ご利用可能ポイント」をご参照ください。

A.お支払い画面のページ下部にある「ディスカウントを追加する」ボタンをクリックしてください。
クーポンコードを入力し、「適用」ボタンを押すと反映されます。

A.一部商品は、複数個（ロット）でご購入いただくと割引価格が適用されます。また、50個以上の大量仕入れをご検討の場合は、
お問い合わせフォームよりご相談ください。条件をご案内いたします。

A. Normally, we will ship your order within 1 to 3 business days after confirmation (excluding Saturdays, Sundays, public holidays, summer holidays, and New Year's holidays).
Please note that depending on the product, it may take some time, and if the product is out of stock, out of stock at the manufacturer, or discontinued, we will contact you separately.

A. We do not ship on the same day. The earliest shipping date is the next business day.

A. You will receive two emails in total.
The first email will be an "Order Confirmation" email that will be sent to you immediately after placing your order .
The second email will be a "Shipping Information Notification" email that will be sent to you once your order has been shipped .

A. If you do not receive an order confirmation email, the following may be the cause.
Depending on your domain-specific reception settings, emails from @bipro.jp may be blocked or automatically sorted into your spam folder.
Please check your email settings and also check your spam folder.

A. In principle, delivery will be made by Sagawa Express.
*Some items may be shipped by Yamato Transport. Please note that we cannot accept requests for specific shipping methods.

A. The "Shipping Information Notification Email" sent after the product has been shipped will include the "Inquiry Number" for your package.
Please check there.

A. It will be delivered by courier or post.

A.Shipping costs are a flat rate of 550 yen.
If the total amount of your purchase is 10,000 yen (excluding tax) or more, shipping is free.

A.在庫状況や出荷拠点の都合により、商品を分けて発送（分納）させていただく場合がございます。
その際は、事前にメール等でご案内いたします。

A. Please contact us within 7 days of receiving the product.
In the case of initial defects or incorrect delivery, we will exchange or refund the product at our expense.
Returns due to customer convenience will only be accepted for unopened and unused items, and shipping and handling fees will be borne by the customer.
*Please note that if the deadline has passed, we will not be able to accept returns regardless of whether the reason is our fault or the customer's convenience.

A. Click the person icon in the top right corner of the screen to go to your My Account page and select the relevant order number (e.g. #0000, #bipro0000). You can obtain a receipt by clicking the [Print receipt/Save as PDF] button displayed at the top of the order details screen.

A. We do not enclose a delivery note in order to protect personal information and resources.

A. 原則として紙の製品仕様書や販促チラシは同梱しておりません。製品仕様書や販促チラシなどの資料は、各商品ページにある「ダウンロードボタン」から電子データで取得いただけます。必要に応じてデータを保存・印刷のうえご活用ください。

A.
If you have forgotten your login email address or password,

・Please reissue your password from the [ Password Reset Page ].

・If you do not know the email address, please contact us using the inquiry form.

A. You can edit and update your information yourself by going to "Confirm/Change Member Information" on your My Page.

A. You can add or change your delivery address from your My Page. When placing an order, you can also register it by clicking the "Add new delivery address" button.

A. Please contact us via the contact page.